One of the main pressures around response to incidents is simply being overwhelmed with tasks, the outcome of so many demands and so much context-switching can easily be chaos, or poor quality quick-fixes. As with all real-time response, the key thing is to take a step-back, and triage the incoming requests as they arrive, prioritising those we need to deal with first, and deferring those that we can tackle later.

Opinionated mantra though it is, I believe that the improvements brought by automation, cloud architectures, and intelligent processing of the resultant data streams mean that new opportunities are available to benefit peoples lives through access to knowledge and services.